Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind?
Don’t worry! Send it back for any reason, within 30 calendar days of the order's arrival and we'll exchange or refund it. And if you paid with PayPal, they offer to refund your return shipping cost*. Activate now to enjoy this service on your next purchase.
To return or exchange an item, you must send the product back to us within 30 calendar days of the date it was received by you. All returned items must be in a suitable condition so as to be resold as new. The product must show no signs of use, and all original packing must be undamaged and unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product and its packaging are not returned in a suitable condition, we reserve the right to refuse the return. We will ship the new item the same day we receive the return. In the event that the requested size is not available, we will proceed to the refund. You are responsible for the cost of all returns and exchanges unless restricted by mandatory consumer law (e.g. if you have received the wrong product).To start your return or exchange, simply click below and follow the steps.
Return ExceptionsOut of concern for the safety of our customers (including you!), and due to certain provisions of the French Labour Code Article R233-155, we are absolutely unable to refund or exchange any kind of personal protective equipment. Personal protective equipment includes snow and climbing gear such as slings, ropes, harnesses, carabiners, awnings, helmets, descenders, blockers, cleats, pulleys, belts, ice screws, camming devices, quickdraws and anything else designed to be used for personal protection or protection from falls.
Here are two simple steps to returning your products under warranty with EpicTV:
1. Before making any return Contact us with the following info.
• Order or invoice number
• A couple digital images in which you can see the damage, fault and the product label
• A short description of the fault
This way we can work out what the problem is and whether a return will be possible. Any items sent back for warranty without prior contact will not be accepted.
2. Once the warranty is approved an EpicTV agent will send you the return authorisation. At this point, you can post the product back to us.
If a product is damaged due to poor care or improper use, the damage will not be covered under warranty.
Loss and Theft:
Products that have been lost or stolen are not covered under warranty.
Customised items cannot be warrantied because they have been adapted from their original state.